Return and Refund Policy
Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
- In the same condition you received it (unworn or unused)
- With tags still attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
Initiating a Return
To start a return, please contact us via email at customercare@clarusus.com. We will provide you with further instructions on how to proceed with your return.
Return Address
Please note that all returns must be shipped to the following address: 719 Lambs Creek Rd, Mansfield PA 16933, United States.
Return Shipping
If your return is approved, we will send you a return shipping label, as well as instructions on how and where to send your package. Please note that you will be responsible for the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.
Contact Us
For any questions regarding returns, please don't hesitate to contact us at customercare@clarusus.com.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately at customercare@clarusus.com if the item is defective, damaged, or if you receive the wrong item. In your email, please include your order number and photos of the damage or incorrect item. We will work with you to resolve the issue as quickly as possible.
Non-Returnable Items
Please note that certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom products (special orders, personalized items)
- Personal care goods (beauty products)
- Hazardous materials
- Flammable liquids or gases
If you have any questions or concerns about the return eligibility of a specific item, please contact us.
Sale Items & Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get the item you desire is to return the original item and then place a separate purchase for the new item.
14-Day Cooling-Off Period (EU)
If your order is being shipped to a location within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same return conditions apply (unworn/unused with tags and original packaging, with receipt).
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please keep in mind that processing time for the refund to appear in your account may vary depending on your bank or credit card company.
Contact Us
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at customercare@clarusus.com.